General conditions of sale (CGV) of the site looping-baby.com
The website www.looping-baby.com is published by the company BAMBIGROUP SAS . with capital of €76,000, 3 Rue Georges Cuvier, 82000 Montauban. SIRET: 84575016500027 - APE: 174B – RCS MONTAUBAN B845750165 / intra-community VAT number: FR 70845750165 - Telephone 05 63 91 85 79
The site www.looping-baby.com is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada. Telephone number: 1-888-746-7439
Publication director: Audrey Bosse
Managing Director: Audrey Bosse
Any ordering of a product appearing in the online store of this website requires consultation and prior acceptance of these General Conditions of Sale (also called General Conditions of Sale). Consequently, the buyer acknowledges being fully informed of the fact that his agreement concerning the content of these General Conditions does not require the handwritten signature of this document, to the extent that the buyer wishes to order online the products presented within the framework of the website store. the buyer has the option of saving or editing these General Conditions, it being specified that both the saving and the editing of this document are his sole responsibility. the buyer declares to have full legal capacity allowing him to commit to these General Conditions.
These General Conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept without reservation all of the provisions provided for in these General Conditions. No general or specific condition appearing in the documents sent or delivered by the buyer may be incorporated into these terms, as long as these documents are incompatible with these General Conditions.
The purpose of these General Conditions is to define the rights and obligations of the parties in the context of the online sale on the site www.looping-baby.com , of goods offered by the company BAMBIGROUP SAS
This contract is formed by the following contractual documents, presented in descending hierarchical order: these General Conditions of Sale (including the guarantee), the order form, the electronic order confirmation.
In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank will prevail.
Entry into force – duration – access
Coming into force
These General Conditions come into force on the date of validation of the order form and are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees owed by the company BAMBIGROUP SAS
BAMBIGROUP SAS reserves the right to modify and update, without notice, these general conditions and all elements presented on the site. All of these modifications are binding on users as soon as they are put online and cannot apply to transactions previously concluded.
Availability of access to the site:
Access to the site is theoretically permanent 24 hours a day, 7 days a week. This access may be interrupted in the event of force majeure, an event beyond the control of the publisher, for example in the event of breakdowns. This access may also be interrupted in the event of updates to the site and maintenance interventions necessary for the proper functioning of the site. The publisher may interrupt the site or part of the services at any time without notice.
Access time performance depends on factors beyond the publisher's control. Consequently, the publisher cannot guarantee permanent availability of the site and reliability of transmissions and performance in terms of response time. In this regard, no technical assistance is provided to the consumer, whether by electronic or telephone means. The publisher cannot be held responsible in the event of impossibility of access to the looping-baby.com site or poor performance of the internet connection. The buyer acknowledges and accepts that the publisher is not responsible for interruptions, and the consequences which may result therefrom for the buyer or any third party.
The buyer declares to accept the order as well as all of these General Conditions of Sale fully and without reservation when he checks the box: “I have read and accept the General Conditions of Sale” at the end of the process. order. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
The contractual information will be confirmed by email at the latest at the time of the order according to the terms below:
- The order can only be registered on the site by BAMBIGROUP SAS if the buyer has expressly chosen one (or more) products offered, has clearly identified himself and accepted these general conditions,
- For identification purposes, the buyer must complete the form that appears by clicking on the chosen product(s). The information required includes first and last name, postal and numerical address.
- Once the form has been duly completed, the buyer accesses a page on which all the characteristics of their order and the information necessary for their identification are summarized.
- After checking all the summarized information, the buyer can validate their order by clicking on “accept”. This validation will however only be possible if the buyer confirms having read and accepted these general conditions by checking the corresponding box.
- All orders must be confirmed by BAMBIGROUP SAS by means of an email addressed to consumers,
- The transaction will only be considered final after said confirmation of acceptance of the order by BAMBIGROUP SAS has been sent to the consumer and after receipt of the full price.
- Any order constitutes acceptance of the prices and description of the menus offered on the site by the buyer.
- Any complaint on these points will be made within the framework of the terms mentioned below.
- Unless proven otherwise, the data recorded by BAMBIGROUP SAS and sent to the buyer as confirmation of their order constitute proof of the entire transaction with the buyer.
Proof of transaction
The computerized records, kept in the computer systems of the company BAMBIGROUP SAS under normal security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof and will be kept for 5 years following the transaction date.
Information to be provided when ordering
The buyer verifies the completeness and conformity of the information he provides when ordering, in particular the name, delivery address and all mandatory fields when entering his account. BAMBIGROUP SAS cannot be held responsible for consumer input errors and the resulting consequences (delivery delays or errors, for example). The costs incurred in this context, for reshipping the order for example, will be the responsibility of the consumer.
In order to ensure the security of transactions and to respond to the concern of the greatest number of people to prevent fraud in distance selling, we carry out random checks on the placing of orders. As part of a random check, we invite you by email to send proof of address and/or identity (the aim being to ensure the reality of the identity and domiciliation (for example a receipt EDF, a telephone bill, and an identity document) for the completion of the order. In the absence of proof or if the documents sent do not make it possible to ascertain the identity of the author of the order and of the reality of the domiciliation, we would be obliged to cancel the order to guarantee the security of online transactions.
BAMBIGROUP SAS presents on its website www.looping-baby.com the products for sale with the necessary characteristics which allow compliance with article L 111-1 of the Consumer Code, which provides the possibility for the potential buyer to know before taking the final order the essential characteristics of the products he wishes to purchase.
The offers presented by the company BAMBIGROUP SAS are only valid within the limits of stocks available at the time of placing the order.
Prices are indicated in Euros, all taxes included for the EU and excluding VAT for foreign countries and the French Overseas Territories. They are only valid on the date of validation of the purchase order by the buyer (electronic acceptance). Unless otherwise specified on the site, they include preparation and delivery costs for mainland France and Monaco exclusively. For deliveries in Corsica, in the French Overseas Territories or to foreign countries, the price of transport and any specific preparation will be indicated to the consumer before final validation of the order and any shipment. It should be noted that all of the products on the site are suitable for sale in France and generally in Europe, but legal obligations specific to certain countries may prevent the marketing of certain products in these countries.
Prices for the European Union take into account the French VAT applicable on the day of the order. Any rate change will be automatically reflected in the price of the products in the online store.
The validity period of our offers and prices is 5 working days from electronic validation of the order.
Payment of the entire price must be made when ordering. At no time can the sums paid be considered as deposits or deposits.
As part of eco contributions, certain products, depending on the category to which they belong, bear an eco participation tax included in our sales prices including tax.
To pay for his order, the buyer has his choice of the payment methods offered on the site at the time of the order, which can be for example:
- Bank card, via the secure online payment network CM-CIC
- Paypal, secure online payment service
- Bank transfer
Only the payment methods offered on the site at the time of the order are valid. Certain payment methods may only be offered from a certain amount ordered. Certain payment methods may be offered depending on the billing country.
The buyer guarantees to the company BAMBIGROUP SAS that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form.
BAMBIGROUP SAS reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment.
The company BAMBIGROUP SAS reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
Deliveries in Switzerland: products are delivered tax-free. You will have to pay VAT at the current Swiss rate as well as all customs clearance costs.
The order will be executed at the latest within a maximum period of 6 days from the day following that on which the buyer placed his order. In the event of unavailability of the ordered product, due to force majeure, the user will be informed as soon as possible. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of payment at the latest, or the sending of another product.
For deliveries to mainland France and Monaco, the products are delivered to the address indicated by the buyer on the order form. (home, work, relay point, etc.). Additional fees may be requested if the customer chooses home or workplace delivery when the (free) relay point option is available.
In addition, a paid option for guaranteed delivery within 48 hours can be offered at the time of payment (excluding Sundays and public holidays).
For any other destination, including Corsica, a contribution to shipping costs will be requested and indicated before definitively validating the order and any shipment.
For delivery outside the EU (for example in Switzerland) and DOM: the products are invoiced excluding taxes. The buyer must pay VAT at the local rate in force in his country as well as all customs clearance costs.
The buyer is required to check the condition of the packaging, the condition of the goods and the number of packages upon delivery. The buyer is required to report any possible transport damage or missing packages on the delivery note. Any absence of complaint at the time of delivery duly recorded on the carrier's delivery note and countersigned by the carrier will cancel any subsequent claim concerning possible damage suffered as a result of transport. (See paragraph 14).
Furthermore, the buyer is required to report this incident to the company BAMBIGROUP SAS within 2 days by email to the address: firstname.lastname@example.org
In order to minimize transport costs, BAMBIGROUP SAS will choose the most suitable carrier itself. Very large orders will be delivered by specialized courier carrier. In the event that delivery is longer than 30 days, following the date of purchase of the product, the buyer may cancel their order and receive a full refund within a maximum of 14 days.
In the event of absence at the time of delivery and/or in the event of force majeure and/or during busy periods, the package may be made available at a relay point at the carrier's discretion and/or in certain cases at your choice. of the recipient upon information from the company BAMBIGROUP SAS.
In the event of unavailability of the relay point chosen at the time of the order, the package may be directed to another relay point at the carrier's free choice and/or in certain cases at the recipient's choice upon information from the company BAMBIGROUP SAS.
Delivery problems caused by the carrier
Late delivery, loss of order and/or delivery anomaly:
In the event of a delay in delivery compared to the shipping date + 7 days, the buyer must report this delay by sending an email to email@example.com. We will then contact the carrier to trace the shipment. If the product is found, it will be sent immediately to your home (in the majority of cases).
If, on the other hand, the product is not found at the end of the 21-day investigation period, the package will be considered lost and may be replaced at our expense at that time. If the product(s) ordered were no longer available at that time, we will, within 14 days maximum, reimburse the amount of the products affected by the carrier's loss by any means at our convenience. BAMBIGROUP SAS cannot be held responsible for the extension of delivery times due to the carrier, particularly in the event of loss of products or cases of force majeure (strikes, etc.).
Any anomalies concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of detailed handwritten reservations (product out of order, open box missing item etc. ….), accompanied by the signature of the consumer and the delivery person. The buyer must at the same time confirm this anomaly by sending a registered letter to the carrier within three (3) working days following the delivery date setting out the said complaints. The buyer must send a copy of this letter by email to the address firstname.lastname@example.org or by regular mail to:
BAMBIGROUP SAS. Customer Service – 3 Rue Georges Cuvier – 82 000 Montauban
Delivery errors due to BAMBIGROUP SAS
The buyer must make to BAMBIGROUP SAS the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in quantity compared to the indications appearing on purchase order. Any complaint made after this deadline will be rejected.
The formulation of this complaint with the BAMBIGROUP SAS delivery service must be made by email to: email@example.com
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and releases the company BAMBIGROUP SAS from any liability towards the consumer.
Upon receipt of the complaint, the BAMBIGROUP SAS delivery department will, if necessary, issue an exchange voucher for the product(s) concerned and communicate it by email to the consumer. The exchange of a product can only take place after the consumer has been given an exchange voucher according to the procedure presented above.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to BAMBIGROUP SAS , intact, in its entirety and in its original packaging, using the means of transport indicated and to the address indicated by the BAMBIGROUP SAS delivery service on the exchange voucher.
To be accepted, any return must be reported in advance to the Delivery Department of the company BAMBIGROUP SAS at the email address firstname.lastname@example.org. Shipping costs are the responsibility of the company BAMBIGROUP SAS except in the event that it turns out that the product returned does not correspond to the original declaration made by the buyer in the return slip.
BAMBIGROUP SAS cannot be held responsible for the consequences in the event of the buyer's absence at the time of delivery:
- increase in delivery time
- deposit at relay point
- return of the goods to its premises
The buyer must provide complete contact details at the time of ordering: address, door/gate codes, intercoms, valid and accessible telephone numbers, email address.
It is his responsibility
- to use the means communicated on their order confirmation or in their customer account (name of the carrier, package number, etc.) to ensure the tracking of their order and
- to respond to any message or call useful for the smooth running of its delivery.
The costs incurred in this context, for reshipping the order for example, will be the responsibility of the consumer.
Product Warranty, Liability
Products purchased on www.looping-baby.com are covered by the guarantees specified in article 17.2 guarantees, below.
The request for support must be made in writing to squizz@looping-baby. com. Customer service may be required to request a photo/video and additional information on the defect noted. BAMBIGROUP SAS customer service will then decide what action to follow.
If support is granted, all costs will be borne by the company BAMBIGROUP (repair, parts, labor and transport) with the exception of transport costs for sales concluded outside mainland France and Monaco or if the buyer no longer has an address in mainland France and Monaco at the time of the complaint.
Otherwise, a quote will be established notifying the conditions of repair (parts, labor if applicable, transport)
- The consumer has a period of 2 years from delivery of the goods to act.
- The consumer can choose between repair and replacement of the good. As specified in article L211-9 of the Consumer Code, the seller may, however, choose a method other than that chosen by the buyer if this choice entails a cost that is clearly disproportionate with regard to the other method.
- The consumer is exempt from providing proof of the existence of the lack of conformity of the goods when he acts within six months following delivery of the goods. This period is extended to twenty-four (24) months from March 18, 2016, except for second-hand goods.
- The legal guarantee of conformity applies independently of any commercial guarantee taken out.
- The consumer can decide to implement the guarantee against hidden defects in the item sold. In this case, he can choose between canceling the sale or reducing the sale price.
If an anomaly occurs during the warranty validity period, BAMBIGROUP SAS undertakes to respect the warranty conditions described below. The products sold comply with current standards, they do not present any design and/or manufacturing defect known at the time of sale. If after purchase, during the warranty period*, the product presents a defect and this within the framework of use as defined in the instructions for use, we undertake in the order described below:
- to ship the defective interchangeable part(s) yourself, or
- to repair the products or, as a last resort,
- to exchange the product in its entirety with an identical or similar product of at least equal value.
This warranty does not apply in the cases below:
1°) wear of certain components of the product **
2°) failure to present dated proof of purchase from a known reseller (invoice or receipt)
3°) use and destination other than those provided for in the instructions
4°) installation or assembly of the product or accessory not in accordance with the instructions
5°) repair carried out by an unauthorized person and beyond the control of our services.
6°) lack of product maintenance. Proper maintenance is an integral part of the warranty claim.
7°) deterioration due to untimely impact and/or poor handling of the product.
The warranty is not transferable (only the first buyer is the sole beneficiary) and applies from the date of acquisition of the product. If, during the two years following purchase, the product is subject to repair within the framework of the legal guarantee of conformity, the customer will benefit from an additional 6 months of guarantee, i.e. a total guarantee of 30 months (2 years + 6 months). We undertake to carry out any possible repairs within a reasonable time. As part of the exclusions, the actions to be taken may be free or paid depending on the analysis of our services.
*Regarding the duration of the warranty against defects in conformity, consult the conditions provided for by the applicable national regulations, if applicable in the country of purchase. (France/Europe = 2 years).
** (For example wear of wheels/casters; accessories and/or textile parts e.g.: guardrails, shelves, parasols, changing bag, rain cover, etc.; textile or PVC products e.g.: seat cover car, chair cushion etc. ...)
This guarantee is based on the consumer code art L217.4 and .5 and in any case the buyer benefits from the guarantee for hidden defects.
In the event of a problem, the buyer must contact BAMBIGROUP SAS After-Sales Service (After-Sales Service) by email at email@example.com who will tell you what to do.
BAMBIGROUP SAS cannot be held liable in the event of non-compliance with the legislation of the country other than common European regulations, where the products are delivered. It is up to the consumer to check with local authorities the possibilities of importing or using the products or services you plan to order.
No total or partial order can be returned without the prior agreement of BAMBIGROUP SAS.
Whatever the reason
- withdrawal or
- Expertise or
- Defect or malfunction
Whatever the return method
- prepaid at the expense of BAMBIGROUP SAS or
- at the expense of the buyer
The return must be made within 30 days maximum (date of sending of the package) from the date of agreement given by the company BAMBIGROUP SAS.
The BAMBIGROUP company will advise on the actions to be taken upon receipt of the goods and after analysis of them.
Return of used products
Used products transportable without equipment are not taken back by our delivery service provider. If you wish to get rid of a used product, you are invited to consult the Eco-maison website to donate this used product, if it is in used condition, or throw it away. https://www.maisondutri.fr/livraison-et-reprise-de-votre-meuble/ .
If necessary, you can contact us by email at firstname.lastname@example.org.
Right to retract
In accordance with article L.121-20 of the Consumer Code, the buyer has a period of 14 calendar days from receipt of his goods to exercise his right of withdrawal. The return transport of the product(s) subject to withdrawal is the responsibility of the customer. Any withdrawal must be made via the pre-filled form made available on the site at the bottom of the page.
The product must be returned intact, in its entirety and in its original packaging, to the address indicated by BAMBIGROUP SAS consumer service . Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be taken back. Any product which has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
BAMBIGROUP SAS . has a period of 14 days from the date of exercise of the right of withdrawal to reimburse the goods, it being understood that the reimbursement may be deferred until the recovery of the goods or until the buyer has provided proof of shipment thereof.
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then come together, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the case of force majeure lasts for more than one month, these general conditions may be terminated by the injured party.
Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
Blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Exclusions of warranty: BAMBIGROUP SAS cannot guarantee the proper functioning of the Internet as a whole. Consequently, BAMBIGROUP SAS assumes no responsibility or guarantee in the event of poor functioning of the Internet (delay in transmissions or any other malfunction).
Consumers use this site under their sole responsibility. BAMBIGROUP SAS cannot be held responsible for direct or indirect damage, such as material damage, loss of data or programs, financial damage, resulting from the use of this site or sites linked to it.
If one or more stipulations of these General Conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Computing and Freedom
The information requested from the consumer is necessary to process their order and may be communicated to the contractual partners of BAMBIGROUP SAS involved in the execution of this order.
The buyer can write to the company BAMBIGROUP SAS whose contact details are specified in the "Contact us" section of the site looping-baby.com , to oppose such communication, or to exercise their access rights, opposition, rectification with regard to the information concerning him and appearing in the files of the company BAMBIGROUP SAS under the conditions provided for by the CNIL law No. 78-17 of January 6, 1978 modified or send an e-mail to the address email@example.com
The buyer is informed that this automated processing of information was declared to the CNIL under No. 1607948 in September 2012.
The entire content (texts, comments, works, illustrations, images, etc.) displayed on this site is reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from BAMBIGROUP SAS . Any total or partial reproduction of the BAMBIGROUP SAS online catalog is strictly prohibited.
Comments, reviews, communication
Reviews, opinions, comments and more generally all content in any format written or posted by consumers on the looping-baby.com site are regularly re-read by our teams.
If content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, out-of-context comments, etc.), BAMBIGROUP SAS reserves the right to refuse or modify the content concerned.
If the buyer finds inappropriate or illegal content on the looping-baby.com site , we invite him to report it without delay by sending an email to the address: firstname.lastname@example.org
Report an error
If the buyer finds incorrect information on the looping-baby.com site, we invite him to report it without delay by sending an email to the address: email@example.com
Links to other sites
The looping-baby.com site may contain hypertext links pointing to other sites on the Internet which themselves contain hypertext links pointing to other sites. Links to these other sources lead you to leave the looping-baby.com site . The publisher and the company BAMBIGROUP SAS . cannot be held responsible in any way for the content of these other sites. It is possible to create a link to the presentation page of the looping-baby.com site without express authorization from the publisher. However, you should display the looping-baby.com site in a new browser window. This being said, the publisher reserves the right to request the deletion of a link which they consider to be non-compliant with the purpose of the site looping-baby.com
Reservation of title
The company BAMBIGROUP SAS retains ownership of the products sold by BAMBIGROUP SAS until full payment of the price and/or any accessories. Failure to pay any due date may result in BAMBIGROUP SAS claiming recovery of the products. BAMBIGROUP SAS will retain, as damages, all sums paid to it by the buyer. If the product has suffered damage or been destroyed during the consumer's custody, the latter will suffer all the consequences, the transfer of risks to the consumer occurring upon delivery of the product.
These general conditions are subject to French law. This is the case for substantive rules as well as for formal rules.
In the event of a dispute, the French courts will have sole jurisdiction.
In the event of a dispute or complaint, the buyer should contact BAMBIGROUP SAS as a priority to obtain an amicable solution.
In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from the written complaint to the professional.
BAMBIGROUP SAS has designated, by membership registered under number 80041/MJ/2209, SAS Médiation Solution as the consumer mediation entity.
To contact the mediator, the consumer must make their request:
- Either in writing to:
Sas Mediation Solution
222 chemin de la sheepfold
01800 Saint Jean de Niost
Such. 04 82 53 93 06
- Either by email to: firstname.lastname@example.org
- Either by completing the online form entitled “Report the mediator” on the website https://www.sasmediationsolution-conso.fr
Whatever the means of referral used, the request must contain:
- The postal, telephone and electronic contact details of the applicant,
- The name and address and registration number at Sas Médiation Solution of the professional concerned,
- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,
- Copy of the prior complaint,
- all documents enabling the request to be processed (purchase order, invoice, proof of payment, etc.)
ECO participation contributor
BAMBIGROUP SAS is registered in the National Register of marketers
- of furnishing elements under the unique identifier number FR040061_109WCQ .
- of toys under the unique identifier number FR278107_12MZYT .
- household packaging under the unique identifier number FR002462_01JVXJ .
- electrical and electronic equipment under the unique identifier number FR278107_05YVND .